Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us any time via live chat for quick answers, by phone during business hours, or by email for detailed requests. We handle KYC and payment queries, bonus or withdrawal questions, and can escalate account matters to specialists. We aim to respond promptly and can walk you through deposits, bonuses, or withdrawals.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, for account, KYC, payments) |
| General enquiries | [email protected] (general enquiries, promotions, feedback) |
| Affiliate enquiries | [email protected] (partner programme enquiries) |
| Phone | +1 416 732 4918 (call for urgent account issues) |
| Working hours | Live chat 24/7, Phone Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account issues, or situations that require documents or explanations. Please send your message to [email protected] with a clear subject line and include your full name, account email, and a daytime phone number. Providing up-to-date contact details helps us avoid delays and speeds up verification or resolution.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and live chat usually provides instant help. More complex issues, such as KYC verification, transaction investigations, or security reviews, may take longer to resolve depending on their nature and the documents required. We'll keep you updated at every step.
Feedback
Your feedback helps us keep Lucky Bar tuned to what Canadian players want. If you have suggestions, report a bug, or ideas for new features, please share them. We read every message and use feedback to improve games, payments and site usability. Reach out via live chat or email [email protected], and we will review submissions carefully and act to make the site better.