Data Privacy Policy
This Privacy Policy explains how Lucky Bar collects, uses and protects the personal information you provide when you register, play or otherwise interact with our online casino services in Canada. We respect your privacy and set out below the types of data we collect, how we use it, who we share it with, and the choices and rights available to you.
Types of data we collect
We collect information that is necessary to operate your account and deliver services. This includes:
- Personal data: name, date of birth, home address, email, phone number, government ID when required for verification, and payment details (card number, bank or e-wallet identifiers).
- Technical data: IP address, device identifiers, browser and operating system, language, and log information to help secure accounts and optimise the site experience on desktop and mobile.
- Transactional data: deposits, withdrawals, game activity, bet history, bonus usage and support interactions for processing payments, resolving disputes and maintaining financial records.
How we use your information
We use your information to provide and maintain your account, process payments, perform identity checks, prevent fraud and abuse, and comply with legal obligations. We also use aggregated or anonymized data to analyse site performance and improve services. Where you consent, we may send marketing communications about active promotions and features; you can opt out at any time.
Data protection practices
We protect personal information using technical and organisational measures appropriate to the sensitivity of the data, including encryption in transit, secure access controls and monitoring. Access to personal data is limited to staff and service providers who need it to deliver our services. We regularly review our security practices to address new risks.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you logged in, measure site performance and personalise game recommendations. Some cookies are required for core functionality, while others are optional and used for analytics or marketing. You can manage cookie preferences in your browser or via the site cookie settings.
User rights
As a Canadian user, you have rights over your personal information. These typically include the right to request access to the personal data we hold about you, request correction of inaccurate information, ask for deletion of data where permitted, and withdraw consent to marketing communications. You can also object to or restrict certain processing activities.
Access, correction and deletion
To request access, correction or deletion of your personal information, contact our support team through your account or by email at [email protected]. We will respond to reasonable requests and may need to verify your identity before taking action. Some data may be retained as required for legal or accounting purposes.
Information sharing and third parties
We share personal information with trusted third parties who provide services on our behalf, such as payment processors, identity verification providers, security and analytics services, and customer support platforms. Those providers are contractually bound to protect the information and use it only for the purposes we specify. We may also disclose information if required by law or to protect our rights and safety.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to users. The most recent version will always be available on our website. If you have questions about this policy, please contact [email protected].