Lucky Bar Casino Responsible Gambling

At Lucky Bar we take responsible gambling seriously. We want you to enjoy controlled play and know how to stay safe. This page explains the principles we follow, the tools you can use to manage activity on your account, signs that gambling may be becoming a problem, and where to find professional help in Canada.

Player protection principles

We believe in clear, accessible safeguards that help you make informed choices. We require age verification and identity checks, and we monitor account activity for signs of risky behaviour. Our team reviews escalations and will act promptly if we identify potential harm. We also provide straightforward tools so you can set your own limits and take breaks when needed.

Activity-control tools

Deposit limits

You can set daily, weekly, and monthly deposit caps from your account settings. These limits take effect immediately and can be reduced at any time. Increasing a limit may be subject to a delay to prevent impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. Setting a loss limit helps protect your bankroll and keeps play within a preset budget. You can adjust these limits in your account, and lowering them is immediate.

Time limits and account breaks

Session reminders and time limits alert you after a chosen play duration. You can also set short account breaks - from 24 hours up to several weeks - to step away from play. These tools block deposits and gameplay for the selected period.

Self-exclusion

If you need a longer break, self-exclusion is available for six months or more. During self-exclusion, login access and deposits are blocked. To request self-exclusion, contact support and follow the steps in your account security area. We will guide you through how to reactivate access after the exclusion period, which may require a verification step.

Signs of problematic behaviour

Watch for changes such as increasing deposit amounts, chasing losses, hiding activity from family, difficulty stopping, or using gambling to cope with stress. If you notice these signs in yourself or someone you care about, consider using our tools or seeking support.

Tips for maintaining control

Set realistic limits before you start, stick to a budget, take regular breaks, avoid chasing losses, and don’t gamble when stressed or under the influence. Use time-outs if play becomes too frequent and review your activity regularly to spot patterns.

Professional help and support organisations

If you need professional support, contact your provincial problem gambling helpline, the Centre for Addiction and Mental Health (CAMH), or Gamblers Anonymous. These organisations provide confidential counselling and resources across Canada. If you are unsure where to start, our support team can point you to local services.